About Us

Luton Citizens Advice Bureau is the only CAB in the Borough of Luton serving a population of 240,000 people. We are located at 24-26 King Street in the centre of the town. Good bus links connect us to outlying estates.

Our team of volunteer and paid specialist advisers gives free, independent, impartial and confidential assistance on more than 32,600 new problems each year. We help clients face to face at the Bureau and in the community through home visits and outreach surgeries, as well as by telephone.

In the past year we advised over 19,000 clients on a wide variety of issues including:

• Debt
• Welfare benefits
• Employment law
• Housing issues
• Consumer queries
• Immigration
• Relationship breakdown

The generalist advice service is provided by a team of paid staff and volunteer advisers.

Historically the recruitment and retention of volunteers has been extremely difficult in Luton because of the high levels of deprivation in the town, and the numbers of trained advisers who go on to paid employment. We are always searching for new volunteers to join us.

Clients with more complex issues are helped by specialist caseworkers who provide a range of services including advocacy, negotiation and representation.

The Bureau serves a wide client group regardless of race, sex, gender identity, age, disability, sexuality, faith or nationality. Nearly 50% of our clients are from the Black Minority Ethnic community compared with 35% of all Luton residents. The Borough has recently seen an influx of migrant workers, particularly from Poland, who come to the Bureau for help with a variety of problems including employment, housing and benefits.

Luton CAB works in close partnership with Luton Law Centre and Luton Rights, which offer specialist advice in areas including immigration, housing and employment. 

The three organisation have formed the Luton Advice Network to develop services to the most diadvantaged members of the community.

Luton CAB is a member of the National Citizens Advice service, which provides the extensive information we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the Bureau.